Ring 07897 016796 and a real person answers, day or night. We are open 24 hours at 15 Farewell Place, Mitcham CR4 3ET, and the line covers Mitcham, Colliers Wood, Tooting and Morden. Tell us the address and what you can see, and we find the nearest partner company who can get to you.
Phone First for Anything Urgent
A leak, a flood, a dead boiler in winter or a drain backing up is a phone call, not a form. We will ask for the address and postcode, what is happening and whether you can reach the stopcock, then call you back, usually within about ten minutes, with the partner company's name.
Before You Ring, While You Wait
If water is escaping, turn off the stopcock, open the cold taps and switch off the electrics near the wet area. If you smell gas, leave the property and ring 0800 111 999 first. Our emergency plumbing page has the full first-minutes checklist.
Not Urgent? Use the Form
For a boiler service, a tap that drips or a quote on a replacement boiler, use the form on this page. We will ring you back at a time that suits. See an annual boiler service or boiler replacement for what to expect, and the services page for the complete list.
Where We Work
We cover Mitcham, Colliers Wood, Tooting and Morden, and you can read who we are or what customers say before you ring.
Frequently Asked Questions
When I ring 07897 016796, do I get a person or a recording?
A person, at any hour, including nights, weekends and bank holidays. The number never drops to an answerphone, because the plumbing and heating problems that matter most do not keep office hours. Expect a few quick questions: what is happening, where you are, whether water is escaping and whether you can reach the stopcock. We then ring round the partner companies and call you back, usually within about ten minutes, with the name of the one who can come.
What should I have ready before I call?
The full address and postcode matter most, because the CR4, SW19, SW17 and SM4 codes covering Mitcham, Colliers Wood, Tooting and Morden are easy to mix up over the phone. A short description helps too: where the water is coming from, whether the boiler shows a fault code, whether there is no heating or no hot water. If you know the boiler make and the age of the house, mention it. None of it is essential before you ring.
Water is pouring through my ceiling right now. What do I do first?
Turn off the water at the stopcock if you can reach it, open the cold taps to drain the pipes and switch off the electrics at the consumer unit if water is near lights or sockets and it is safe to reach. Put a bucket under the worst of it and move valuables away. Do not go up into a wet loft. Then ring 07897 016796 and tell us where the water is coming from and what the weather has been.
What if I smell gas?
Leave the property at once, do not switch lights or electrics on or off, open doors and windows on the way out and ring the National Gas Emergency line on 0800 111 999 from outside. Do not ring us first. A partner engineer will only work on a gas appliance once it is safe, and they follow the Gas Safety (Installation and Use) Regulations 1998. Once the gas emergency service has made the property safe, ring us on 07897 016796.
Can I send the details by form instead of ringing?
Yes, there is a form on every page, and it asks for your name, phone number, email and what you need. We read it and ring you back, but for a leak, a flood or no heating, the phone is quicker, because the form is not watched in the same way as the phone line at 3 a.m. Use the form when the job can wait until morning or when you want a record of what you described.
Where are you based, and can I visit?
Our address is 15 Farewell Place, Mitcham CR4 3ET, which is the base we call the work from. The work itself is done at your home or premises by an independent partner company, so there is no shop or workshop to visit. If you want to talk through a job before booking, ring 07897 016796 at any hour. The phone is the front door of the business.
Which areas do you cover?
We cover Mitcham, Colliers Wood, Tooting and Morden, with neighbouring Pollards Hill and Streatham within reach. Mitcham, Colliers Wood and Morden are in the London Borough of Merton, and Tooting is in Wandsworth. Each has its own page: Colliers Wood, Tooting and Morden. If you are in a nearby postcode, ring and we will say quickly whether a partner can reach you.
What happens after I call?
We take the address and the problem, ring round the independently owned partner companies who cover your area, pick the nearest suitable one and call you back, usually within about ten minutes. The partner confirms a time, and we text you their name and details before they arrive. They give a written quote before work starts, then invoice and take payment directly. Our How We Work page sets it out step by step.
Can I book a boiler service or a routine job by phone?
Yes. Routine jobs such as a boiler service, a dripping tap or a running cistern are booked the same way, and the same number answers at any hour. Tell us what you need and when suits you, and we match a partner and confirm the time. Bundling several small jobs into one visit can save a call-out, and our boiler servicing page lists what a service covers.
What if I am unhappy with a job?
Go back to the partner company first, because they did the work and can usually put it right. If you cannot resolve it, ring 07897 016796 and we chase it with them. We cannot promise a particular outcome, because the contract for the work is with the partner, but we will not leave you without a way to escalate. Our Terms page explains where responsibility sits.
