Emergency Plumber and Boiler Repair has spent eighteen years on the sort of jobs that do not keep office hours: a pipe that lets go in a Victorian terrace on a freezing night, a combi that gives up on the first cold morning, a drain that backs up in a storm. We started the firm in 2008 from a base at 15 Farewell Place, Mitcham CR4 3ET, and built it around this corner of South London, where hard water, old pipework and a patchwork of housing make plumbing and heating more eventful than it needs to be.
We are open 24 hours, and a real person answers the phone. What follows is a plain account of who we are and why eighteen years on this patch counts for more than it sounds.
Eighteen Years Taking Calls From Farewell Place
We began in 2008 with one decision that has shaped everything since: learn this patch properly rather than chase work across the whole of London. We started in Mitcham, the historic town around Cricket Green and the Fair Green, and as calls came in from neighbours we spread outwards to Colliers Wood, Tooting and Morden. The faults have barely changed in eighteen years, even as the houses have aged: hard-water scale in boilers, tired joints on original pipework, and drains that struggle when it rains.
A Patch Built in Layers
Mitcham is one of the more varied places to work. A Domesday-era settlement became a lavender-growing parish, then a municipal borough in 1934, and the housing shows every stage. There are listed buildings around Cricket Green, Victorian and Edwardian terraces near Figge's Marsh, 1930s semis built on former farmland towards Pollards Hill, and the 1960s council estates at Phipps Bridge and Pollards Hill, with regeneration under way at Eastfields and Ravensbury and planned for Pollards Hill. A plumber who has met all those layers before is quicker at diagnosis.
Who Actually Does the Work
We are the number you ring. The work is done by independently owned local partner companies, who survey, quote in writing, do the job and invoice and take payment directly. We choose the nearest suitable one, text you their name before they arrive and stay on as your single point of contact. We handle no money and send no invoices. That is a benefit as well as a fact: the closest available partner reaches you faster than one fixed crew could, and the right specialist takes the job.
Hard Water, Two Councils and the Standards We Work To
Three things recur across the patch. The first is Thames Water's hard supply, around 260 mg/l of calcium carbonate in 2024, which scales boilers and fittings. The second is that the area spans two councils: Merton for Mitcham, Colliers Wood and Morden, whose building control sits at the Civic Centre in Morden, and Wandsworth for Tooting. The third is the standards the work is built to: the Water Supply (Water Fittings) Regulations 1999, Building Regulations Part G, Part L and Part H, the Gas Safety (Installation and Use) Regulations 1998, the manufacturer's installation instructions and BS 7593 for heating cleanses.
When We Cannot Take a Job, Someone Still Comes
Some jobs we cannot take on ourselves. A storm night fills the diary, a job needs a specialism that the partner we would normally send does not carry, or the address sits well outside Mitcham, Colliers Wood, Tooting and Morden. You will hear that plainly on the call, rather than being left waiting while the water keeps running.
A Straight Handover, Never a Dead End
What we do instead is pass you to one of our partner plumbing and heating companies who can come out, so somebody still gets to you. In that case the partner company quotes the job, invoices it and takes payment directly with you, and we handle no payment or invoices at all. Getting the leak or the heating sorted matters more than who turns up, and that is the point of ringing 07897 016796.
If you are weighing us against the first name a search throws up, start with the home page, browse the complete list of services, see what customers say, read how we work or get in touch to talk through what is happening.
Frequently Asked Questions
How long has Emergency Plumber and Boiler Repair been running?
We started the firm in 2008 and have taken plumbing and boiler calls from our base at 15 Farewell Place, Mitcham CR4 3ET, ever since. That is eighteen years of burst pipes on frosty nights, boilers that gave up in the first cold week and drains that backed up in heavy rain. The name and the number have stayed the same, and so has the idea: one line that a real person answers, whatever the hour.
Do you do the plumbing and heating work yourselves?
No, and we say so plainly. We are one brand and one phone number in front of independently owned local partner companies, and one of them does each job. They survey, quote in writing, do the work, invoice you and take payment directly. What we do is find the nearest suitable partner, text you their name before they arrive, and stay on as your point of contact if anything goes wrong. Our How We Work page sets it out in full.
Why Mitcham?
Mitcham is where we are based, and it is a patch that rewards local knowledge. It has a historic core around Cricket Green, a conservation area designated in 1995, Victorian terraces near Figge's Marsh, large areas of 1930s semis built on former farmland, and 1960s council estates at Phipps Bridge and Pollards Hill. Each has its own pipes and boilers. Thames Water's hard supply, at 262 mg/l, adds scale to all of them.
What does the hard water have to do with the calls you get?
A great deal. Thames Water's 2024 report for the Mitcham supply area gives hardness of 262 mg/l as calcium carbonate, and the Tooting and Colliers Wood zones are almost identical at 262 and 260 mg/l. Scale builds up inside combi boilers, taps, cisterns and heating circuits, and many of the calls we arrange are the end result of years of it. That is why servicing, filters and cleanses feature so heavily on the site.
How do you choose which partner company comes?
We look at who is closest to your address, who is free and who is set up for the job. A dead combi, a blocked drain and a hidden leak each call for different equipment and experience, so we match accordingly rather than sending whoever answers first. If you tell us the make of the boiler, what the symptoms are and whether you can reach the stopcock, we pass that to the partner so they arrive prepared.
Do you cover areas beyond Mitcham?
Yes, mainly Colliers Wood, Tooting and Morden, with neighbouring Pollards Hill and Streatham within reach. Each of the first three has its own page: Colliers Wood, Tooting and Morden. Mitcham, Colliers Wood and Morden are in the London Borough of Merton, and Tooting is in Wandsworth. If you are somewhere nearby, ring 07897 016796 and we will tell you whether a partner can reach you.
What standards is the work built to?
The work follows the Water Supply (Water Fittings) Regulations 1999, Building Regulations Part G for hot water safety, Part L for boiler efficiency and controls, and Part H for drainage. Gas appliance work follows the Gas Safety (Installation and Use) Regulations 1998 and the manufacturer's installation instructions, and system cleansing follows BS 7593. We would rather tell you the standard than wave a badge.
Do you give a written quote before work starts?
The partner company does, every time. We do not quote jobs ourselves, because the partner is the one doing and invoicing the work, and we make no promises about price. What we do is show typical 2026 London ranges on each service page so you know what to expect, and make sure the partner's written quote arrives before any work begins. Ask the partner to itemise call-out, labour and parts.
What happens if something goes wrong after the job?
Go back to the partner company first, because they did the work and can usually put it right. If you cannot get anywhere, ring 07897 016796 and we chase it with them. We cannot promise a particular outcome, because the contract for the work is with the partner rather than with us, but we will not leave you without a way to escalate. Our Terms page explains where each party's responsibility sits.
Can I see reviews of the work?
Our reviews page is deliberately short, because nothing goes on it until a real customer has written it about a real job. We do not invent reviews, reward them or publish ones we cannot trace to a job. In the meantime you can judge us on things you can check: eighteen years taking calls, a real person on the phone at any hour, written quotes before work and the partner's name texted to you in advance.
